What is an Electronic Logging Device (ELD), and why is it important?

Are ELDs mandatory for all commercial vehicles?

Yes, the FMCSA requires most commercial motor vehicles (CMVs) involved in interstate commerce to use ELDs to record HOS. However, some exemptions apply, such as short-haul drivers and certain pre-2000 model vehicles.

How does an ELD work to track Hours of Service (HOS)?

An ELD connects to the vehicle's engine to record driving time, rest periods, and other duty statuses. It automatically switches statuses based on the vehicles movement and provides real-time updates to ensure compliance with HOS regulations.

Can an ELD track other important vehicle data besides HOS?

Yes, many ELDs also track vehicle diagnostics, fuel efficiency, idle time, and driver behavior. This data can be used to optimize fleet operations, reduce maintenance costs, and improve overall safety.

How does the ELD data get transferred during a DOT inspection?

During a DOT inspection, ELD data can be transferred electronically through methods such as email, USB, or Bluetooth. Some ELDs also offer a print option or on-screen display to show logs directly to the inspector.

How do I install and set up an ELD in my truck?

Installation is typically straightforward. The ELD plugs into the vehicle's diagnostic port and syncs with a mobile app or tablet. The setup involves connecting the device to your fleet management system and configuring it according to your business requirements.

How much does it cost to implement and maintain an ELD system?

The cost of implementing an ELD system varies depending on the provider and features. Typically, it includes a one-time purchase of the ELD hardware and a monthly or annual subscription fee for software and support services. The investment often pays off by reducing compliance risks and improving operational efficiency.

What are the benefits of using an ELD over traditional paper logs?

ELDs offer greater accuracy, reduce the risk of logbook violations, automate data recording, and improve fleet management efficiency. They also help in avoiding costly fines related to HOS non-compliance.

What privacy measures are in place to protect the data collected by an ELD?

ELDs must comply with strict data privacy standards, ensuring that only authorized personnel can access HOS and vehicle data. Data encryption and secure storage practices are commonly employed to protect sensitive information.

What should I do if my ELD malfunctions or loses connection?

If your ELD malfunctions, you must immediately note the failure and use paper logs to record your HOS until the issue is resolved. You are required to repair or replace the device within eight days, as per FMCSA regulations.

Cancellation Policy

Last updated August 26, 2024

1. Cancellations, Refunds, and Returns

1.1 Refunds

Except as otherwise agreed to in writing signed by the parties or set forth in the Terms of Service, all fees paid are non-refundable.

1.2 Termination/Cancellation Fees

In the event that Customer cancels or terminates its subscription prior to the end of the Subscription Term (e.g., if a customer signs up for an annual/12-month term contract and cancels after six months), First ELD may immediately charge the customer’s credit card, debit card, or other payment method on file for all remaining fees owed for the remainder of the subscription term.

1.3 Automatic Renewal

Unless otherwise agreed in the applicable Order Form, Customer’s subscriptions will automatically renew at the end of the selected Subscription Term, at which time payment for Customer’s subscriptions will be processed on the default credit card, debit card, or other payment method on file. If Customer is on an annual (or greater term length) subscription, its subscription will be renewed for successive 12-month periods. If Customer is on a monthly subscription, its subscription will be renewed for successive 1-month periods.

1.4 Cancellation Prior to Automatic Renewal

If Customer wishes to cancel before automatic renewal, Customer must contact First ELD Support at support@firsteld.com or [Insert Phone Number].

2. Hardware Device Returns, Exchanges, and Return Fees

2.1 Returns after Cancellation/Termination

Unless Customer has purchased the Hardware outright (as opposed to Service-Packaged Hardware), Customer must return all Hardware within 30 days from termination or cancellation of its Services. In the event that First ELD determines Customer is eligible for any refunds after termination of its subscription services, any such refund will only be processed after the return of all Hardware to First ELD.

2.2 Exchanges

If Customer exchanges its Hardware for new Hardware for any reason, Customer must return its old Hardware within 30 days of receipt of its new Hardware, or else Customer will be subject to the Fees for Unreturned/Damaged Hardware set forth below.

2.3 Fees for Unreturned/Damaged Hardware

If Customer does not return its Hardware, or returns it in a damaged state, First ELD may charge Customer the Return Fees, as set forth in the Terms of Service.