Fireside Chat Recap: The Role of AI in Supply Chains
This fireside chat recap is from FreightWaves’ Domestic Supply Chain Summit.
TOPIC: Artificial Intelligence in the Supply Chain
DETAILS: During the summit, Anoop Mohandas, a product manager at Crowley Corp., shared insights on successfully integrating AI into supply chain operations and ensuring management buy-in.
Key Takeaways from Anoop Mohandas
Enhancing Balance and Resilience:
"AI functionality helps keep every part of the supply chain in balance, making it more resilient and better able to handle challenges like a freight recession, natural disasters, and shipment volume surges during peak season. It not only helps businesses increase revenue but also delivers great value to their customers."
Expanding Use of Chatbots:
"We have chatbots in the logistics industry, but I think we’re going to see a lot more of them doing multiple things, like responding to customers’ carriers and providing information to the operations team."
Starting Small for Management Buy-In:
"Since AI is still considered a ‘black box’ for some, it takes time for management to buy in. I strongly recommend starting small by integrating AI into a project where the endpoint is well understood. This allows you to justify the cost and return on investment to management. Once you get buy-in, it provides a roadmap for using AI in the future."
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