What is an Electronic Logging Device (ELD), and why is it important?

An Electronic Logging Device (ELD) is used to automatically record driving hours, rest periods, and other duty statuses. It's important for ensuring compliance with Hours of Service (HOS) regulations.

Are ELDs mandatory for all commercial vehicles?

Yes, the FMCSA requires most commercial motor vehicles (CMVs) involved in interstate commerce to use ELDs to record HOS. However, some exemptions apply, such as short-haul drivers and certain pre-2000 model vehicles.

How does an ELD work to track Hours of Service (HOS)?

An ELD connects to the vehicle's engine to record driving time, rest periods, and other duty statuses. It automatically switches statuses based on vehicle movement and provides real-time updates to ensure compliance with HOS regulations.

Can an ELD track other important vehicle data besides HOS?

Yes, many ELDs also track vehicle diagnostics, fuel efficiency, idle time, and driver behavior. This data can be used to optimize fleet operations, reduce maintenance costs, and improve overall safety.

How does the ELD data get transferred during a DOT inspection?

During a DOT inspection, ELD data can be transferred electronically through methods such as email, USB, or Bluetooth. Some ELDs also offer a print option or on-screen display to show logs directly to the inspector.

How do I install and set up an ELD in my truck?

Installation is typically straightforward. The ELD plugs into the vehicle's diagnostic port and syncs with a mobile app or tablet. The setup involves connecting the device to your fleet management system and configuring it according to your business requirements.

How much does it cost to implement and maintain an ELD system?

The cost of implementing an ELD system varies depending on the provider and features. Typically, it includes a one-time purchase of the ELD hardware and a monthly or annual subscription fee for software and support services.

What are the benefits of using an ELD over traditional paper logs?

ELDs offer greater accuracy, reduce the risk of logbook violations, automate data recording, and improve fleet management efficiency. They also help in avoiding costly fines related to HOS non-compliance.

What privacy measures are in place to protect the data collected by an ELD?

ELDs must comply with strict data privacy standards, ensuring that only authorized personnel can access HOS and vehicle data. Data encryption and secure storage practices are commonly employed to protect sensitive information.

What should I do if my ELD malfunctions or loses connection?

If your ELD malfunctions, you must immediately note the failure and use paper logs to record your HOS until the issue is resolved. You are required to repair or replace the device within eight days, as per FMCSA regulations.

Automate Operations, But Keep Customer Service Personal: A Balanced Approach

With advancements in AI and automation, many 3PLs, brokerages, and freight companies are tempted to automate every possible aspect of their operations. However, seasoned industry leaders like Frank Kenney, director of industry solutions at Cleo, emphasize that customer experience, not just automation, sets a freight company apart from its competitors.

"Many freight companies assume that digitizing and automating everything is ideal, but shippers make decisions based on customer experience, not just price and automation," Kenney explains.

When capacity is abundant, shippers have a greater say in what they prioritize. Trends indicate that shippers value relationships and manual support from staff, particularly during problem-solving and crucial communication points. "In our race to automate, we've found that shippers still value a personal level of customer service," says Kenney. "You can eliminate some noise with automation, but it's a fine line."

The Role of Automation

Depending on the process, automation can reduce the workload for certain roles, but it doesn't mean companies should cut their workforce. The best use of automation, according to Kenney, is enabling employees to maintain and nurture relationships with partners and clients. "Finding the valuable use cases where AI can enhance our activities is the best way to leverage technology," he advises.

Cutting through excess data and email communications is a cost-effective way of leveraging automation. 3PLs and brokerages frequently handle large volumes of data tracking—areas not all requiring manual oversight. "You have to pick and choose where you automate or digitize," Kenney states. "Priority should be given to providing visibility to your customers, while ensuring personal interaction at every crucial step in the process."

Visibility as a Differentiator

Time and again, freight companies gravitate towards vendors that offer greater transparency, better integrations, and more personal connectivity. Kenney highlights that "visibility and communication are the differentiating features" that drive this preference.

Particularly for 3PLs and brokerages operating on slim margins, investment decisions focus on sales drivers. These companies in the fiercely competitive freight market only invest significantly in new technology if there's a return. "No carrier, broker, software solution provider, or any company in the freight space adopts tech just for tech's sake," Kenney notes. "They only do what they need to do."

"If I had to heavily invest in any technology for 2025, it would be ensuring processes are as transparent as possible," Kenney says. "Don’t attempt to interpret all data without making it available to your customers." According to sales data, customers consistently appreciate having more data and more communication—not just generalized solutions.

"Digitization, AI, APIs, and other tech may solve issues, but visibility is the best value you can offer to your partners," Kenney concludes. "Let those solutions originate with the customers, because you don’t know their models better than they do."

Investing in greater visibility and improved customer service ultimately pays off in sales. Learn more about how you can Shop, Register, or visit our Help Center for additional guidance on maintaining a balance between automation and personal customer connections.